Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
ORDERING
How do custom orders work?
Customers choose their fabric design, coordinating colors, clothing style, size, and any available add-ons. Once payment is received, fabric is ordered and production begins.
When are custom orders open?
Custom orders will be open every month from the 1st-3rd. Once the ordering window closes, all orders move into production.
Do you offer Ready to Ship items?
Yes! Ready to Ship (RTS) items are already made and will ship much faster than custom orders.
Can I change my order after it has been placed?
Changes can only be made before fabric is order or before a RTS item is shipped. Contact us as soon as possible if a change is needed.
SIZING
How do I choose the correct size?
Please refer to our size charts before ordering. Measurements are more accurate than choosing a size based solely on age or standard retail sizing.
What if I am between sizes?
We generally recommend sizing up for a more comfortable fit and longer wear.
Can you make custom sizes?
Special sizing is available for an additional fee. Refer to the Custom Sizing section on your custom product page.
FABRIC & MATERIALS
What fabrics do you use?
All our custom orders are currently made with Double Brushed Polyester. Some RTS items may be made with other knit fabrics. The fabric will be listed on the RTS item's product page.
Do you prewash fabric before sewing?
No. We do not prewash fabrics because many customers have sensitivities or allergies to certain detergents and scents. We recommend all garments be washed upon receiving them.
Will the fabric look exactly like the photos?
Colors may vary slightly depending on screen settings.
PROCESSING & SHIPPING
If I place an order with both a Ready to Ship item and a Custom Order item, will they ship together?
Yes. If your order includes both Ready to Ship and Custom Items, your items will all ship together once your Custom Item is ready. If you need your Ready to Ship item sooner, you will need to place a separate order. Exceptions to this are orders that have selected Local Pick Up.
How long will my order take?
RTS items ship within the posted processing time. Custom orders require fabric ordering, cutting, sewing, quality checks, and packaging before shipping. Processing time does not begin until the following business day after Custom Orders have closed. (Ex. If custom orders close on the 3rd of the month, processing for all custom orders begin on the 4th.) Please refer to the current TAT.
When does production begin on custom orders?
Production begins after the custom order window closes and fabric arrives.
Do you provide tracking information?
Yes. Tracking information will be sent once your order ships.
Do you ship internationally?
We do not currently offer international shipping.
How does Local-Pick work?
Pick up location is in Durant, Ok. The exact location will be given once an order is ready for pick up. Customers will receive an email stating their order is ready for pick up and will select an appointment time. See our designated Local-Pick Up page for more detail.
RETURNS & CANCELLATIONS
Can I return a custom order?
Because custom items are made specifically for you, custom orders cannot be returned unless there is a workmanship defect or an error on our part.
Can I return Ready to Ship items?
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. You'll also need to provide proof of purchase.
How do I return an item?
To initiate a return, you can contact us at thethreadedtabby@gmail.com. You will be notified if you are eligible for a return. If your return is accepted, you are responsible for mailing it back within 5 days. Any items sent back to us without first requesting a return will not be accepted.
What if there is a problem with my order?
Please contact us within 3 days after delivery so we can make it right.
Is your sewing studio pet-friendly?
The Threaded Tabby is a pet-friendly home. While our pets are never allowed to interact with fabrics, sewing projects, or finished items, they do have access to the room where fabric is stored. We make every effort to keep materials clean and protected, but customers with severe pet allergies should consider this before placing an order.
CARE INSTRUCTIONS
How should I wash my handmade clothing?
Wash cold on gentle cycle and air dry only. The preferred method for drying is to lay flat as this will help the garment keep its shape for longer.
Will my garment shrink?
Some natural shrinkage may occur.
ABOUT HANDMADE CLOTHING
Why does handmade clothing cost more than mass-produced clothing?
Each piece is individually cut, sewn, inspected, and packaged by hand using quality materials and careful craftmanship.
Will my custom item look exactly like the custom fabric I chose?
Pattern placement and scaling will vary from garment to garment, making each piece unique.