Shipping policy

Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with The Threaded Tabby! Every order is carefully prepared and packaged with care. Please review our shipping policy before placing your order.

Processing Times

Ready to Ship Items

Ready to Ship items are packaged and shipped within 3-5 business days after your ordered is placed.

Custom Orders

Custom orders are made specifically for you after your order is placed. Current processing times will be displayed on the product page at the time of purchase. Processing time does not include shipping time.

Please note that processing times may vary during holidays, sales, or periods of high order volume.

Shipping Methods

Orders are shipped through reputable carriers such as USPS and UPS. The available shipping methods and rates will be displayed during checkout.

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Shipping Addresses

Please verify that your shipping address is correct before completing your purchase.

The Threaded Tabby is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to update your order before it ships, we cannot guarantee changes can be made once processing has begun.

Shipping Delays

Estimated delivery dates are provided by the shipping carrier and are not guaranteed. 

The Threaded Tabby is not responsible for delays caused by:

  • Weather
  • Natural disasters
  • Carrier delays
  • Holidays
  • High shipping volume
  • Other circumstances beyond our control

Lost or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If your package is marked as delivered but cannot be located, please:

  • Check around your delivery location.
  • Ask household members or neighbors if they accepted the package.
  • Contact the shipping carrier to file a claim if necessary.

While we are happy to assist by providing shipment information, The Threaded Tabby cannot guarantee replacement or reimbursement for packages that are lost, stolen, or misdelivered after being accepted by the carrier.

Damaged Packages

If your package arrives damaged, please contact The Threaded Tabby within 3 days of delivery.

Please include:

  • Your order number
  • Photos of the shipping package/box
  • Photos of the packaging materials
  • Photos of the damaged item(s)

This information helps us work with the shipping carrier and determine the best resolution.

Combined Orders

If your order contains both Ready to Ship and Custom-Made items, your order may be shipped together once all items are complete unless otherwise stated or separate shipping has been purchased.

International Shipping

At this time, The Threaded Tabby ships only within the United States.

If international shipping becomes available in the future, this policy will be updated accordingly.

Questions

If you have any questions about shipping, processing times, or your order, please contact The Threaded Tabby before placing your order. We are always happy to help!